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Read how to get up and running, registration and working with us

Payments

Find out about payment methods, taxes, invoices, instalment and more

Products

Answers to queries about products, certification, packaging, catalogues

Purchase Process

Information about your account, orders, change of information, password recovery and more

Shipments

Learn more about the supported countries, parcel tracking, methods and insurance

Returns

Details about return’s terms and conditions, missing products, refund policy, exchange and more

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I can’t find the product that I am looking for.
We always like to hear from you about your needs. Please contact our Customer Support d...
Products and Packaging
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I would like to receive a sample. Do I have to open an account for this?
Yes. We only send samples to regular customers that have a registered account.
Products and Packaging
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Do you offer product certification?
We do but it depends on the product.If you have a specific product in mind, please...
Products and Packaging
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How is product quality ensured?
All our products are tested by our experienced staff and also customer reviewed in our ...
Products and Packaging
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How is my order packed?
Your order is packed with utmost care.All our truffles and growkits are packaged c...
Products and Packaging
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Do you offer custom labels and/or packaging?
Sorry, we are not offering these services at the moment.
Products and Packaging
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Can I download your catalogue?
Yes, our catalogue can be downloaded here…..For focused searches we also offer ca...
Products and Packaging
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What language(s) are on your products labels?
Almost all our products come at least with labels and/or package leaflets in the Englis...
Products and Packaging

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