Purchase Process

Read how to get up and running, registration and working with us

Find out about payment methods, taxes, invoices, instalment and more

Answers to queries about products, certification, packaging, catalogues

Information about your account, orders, change of information, password recovery and more

Learn more about the supported countries, parcel tracking, methods and insurance

Details about return’s terms and conditions, missing products, refund policy, exchange and more

To reset your password, first click on ‘Sign in’ and the click on ‘Fo...
Yes, bulk discounts are automatically calculated based on the order quantity.The d...
Wherever you are on our website, your account information is always one click away, in ...
Our wholesale prices are only visible when you have an account and are logged in.

FAQs about:

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If you don't already have an account

Benefits of having an account

Account application process

Password Recovery

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Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

After you submit the request

You will receive a link to create a new password via email. (only if the entered username or email address exists in our database)

Your shipping address is updated and your cart is emptied due to the shipping restrictions.

Please visit the shop and add the products to your cart again.