Shipments and Delivery Times

Read how to get up and running, registration and working with us

Find out about payment methods, taxes, invoices, instalment and more

Answers to queries about products, certification, packaging, catalogues

Information about your account, orders, change of information, password recovery and more

Learn more about the supported countries, parcel tracking, methods and insurance

Details about return’s terms and conditions, missing products, refund policy, exchange and more

We ship worldwide but within the limits of the law. If a product is restricted in your ...
Depending on the shipping location we have the following transport partners at our disp...
After dispatch you will receive an e-mail with the track and trace code . The track and...
Shipping costs depend on a couple of factors. These factors are: shipping destination, ...
We offer standard and express shipping for packages and pallet transport for larger ord...
Please contact Customer Service to reschedule.When the order is already shipped we ...
This depends on your location.Please contact Customer Service for more information.
Because we offer various shipping methods and serve many countries we can’t give a gene...
This is possible.Please select local pickup from the shipping options at the check...
After we handed the shipment to the transport company all risk is handed over to the bu...
This can be arranged. Please contact us for the possibilities.

FAQs about:


Username *
Password *

If you don't already have an account

Benefits of having an account

Account application process

Password Recovery

Enter your username or email address

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

After you submit the request

You will receive a link to create a new password via email. (only if the entered username or email address exists in our database)

Your shipping address is updated and your cart is emptied due to the shipping restrictions.

Please visit the shop and add the products to your cart again.