Frequently Asked Questions

To help you on your way we have added Frequently Asked Questions and their answers below. Browse the frequently asked questions below if you are not sure about something. We are also happily at your service, in case you have a question that you can’t find the answer here, feel free to contact us directly.

Read how to get up and running, registration and working with us

Find out about payment methods, taxes, invoices, instalment and more

Answers to queries about products, certification, packaging, catalogues

Information about your account, orders, change of information, password recovery and more

Learn more about the supported countries, parcel tracking, methods and insurance

Details about return’s terms and conditions, missing products, refund policy, exchange and more

We ship worldwide but within the limits of the law. If a product is restricted in your ...
Depending on the shipping location we have the following transport partners at our disp...
After dispatch you will receive an e-mail with the track and trace code . The track and...
Shipping costs depend on a couple of factors. These factors are: shipping destination, ...
We offer standard and express shipping for packages and pallet transport for larger ord...

FAQs about:

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You will receive a link to create a new password via email. (only if the entered username or email address exists in our database)